SNMP White Paper

WiiKno’s SNMP white paper The purpose of this document is to convey to the reader the usefulness of an SNMP (Simple Network Management Protocol) CLI (Command Line Interface).  This document assumes the reader has a basic understanding of SNMP.  For information on SNMP basics the following URL is provided. http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/service/ccm_serv/ccmsrv/ssnmp.htm …

How Collaboration Platforms Support the ITIL Best Practices Standard

This white paper outlines the ITIL industry best practices methodology and discusses the methods in which employing a collaborative knowledge management platform can significantly contribute to the success of an organization’s ITIL implementation. We will also discuss ways collaboration technologies empower organizational effectiveness and harness the full strengths of the …

How Collaboration Improved Cyber Security at Cisco Systems, Inc.

This white paper outlines the successes realized by the Cisco Systems, Inc. Remote Operations Systems security team following the implementation of a collaborative application platform to disseminate and share knowledge. We will discuss the benefits of forming collaboration communities and how the exchange of knowledge by subject matter experts generated …

Engineering of Communications

Communities are built on communications. With stunning advances in communications technology and inexpensive, powerful, and reliable platforms readily available, the art of communications also needs to be matured and implemented. Many workers and business fall into a model of Personal Information Managers (e.g. MS Outlook) and the MS Office trinity …

Network Effect

A collaboration platform utilizes a “Network Effect” where the system itself becomes more valuable to those who use it as the number of participants increase and information is created. In the world of Web 2.0, “critical mass” describes the amount of data held in the system which allows the user …

Explicit vs Implicit Data

In the Web 2.0 world, rapidly distributing information has never been easier. Sites such as Twitter, Facebook, and Myspace allow individuals to share information about events in their lives to anyone around the world, while sites such as Wikipedia allow individual to globally share collective knowledge. These and other Web …